Providers
For practices and prescribers: patients, prescribing, ordering, video visits, billing. 25 articles.
Getting started
What PEPTPlus is for a practice
Prescribe FDA-eligible compounds, route to a verified pharmacy, track fulfillment, message patients, and see them by video, on a flat subscription.
How it worksUpdated Sep 10, 2026Create your practice account and pass verification
Sign up, choose a plan, submit your credentials, and what happens while we verify them.
How-toUpdated Sep 10, 2026Plans and what each tier includes
Essentials, Professional, and Clinic: seats, catalog access, support, and video visits on every plan.
ReferenceUpdated Sep 10, 2026Invite your team and set roles
Add prescribers and staff, what each role can do, and how invitations work.
How-toUpdated Sep 10, 2026Add practice and prescriber licenses, DEA, and NPI
Which credentials live on the practice and which on each prescriber, and why states matter for video visits.
How-toUpdated Sep 10, 2026Patients
Add a patient and what we collect
The minimum to create a record, and what the patient adds themselves through their prescription link.
How-toUpdated Sep 10, 2026The patient record
Prescriptions, orders, messages, and visits for one patient, and the actions available from each.
ReferenceUpdated Sep 10, 2026Prescribing
The catalog: eligibility, 503A and 503B
What "FDA-eligible compound" means on PEPTPlus and why some products are not offered in some states.
How it worksUpdated Sep 10, 2026Write a prescription
The prescribe wizard step by step: patient, product, sig and days supply, pharmacy, sign.
How-toUpdated Sep 10, 2026Prescription statuses
What each status on the prescriptions list means and who acts next.
ReferenceUpdated Sep 10, 2026Refill requests: review, approve, decline
Patients ask for refills from their portal; approving opens a pre-filled prescription to sign.
How-toUpdated Sep 10, 2026Ordering
Video visits
How video visits and visit billing work
From booking to payout: what the patient agrees to, when the card is held, when the charge happens, and where the money goes.
How it worksUpdated Sep 10, 2026Set your availability and time zone
Weekly hours, days off, one-off extra windows, and the practice time zone that every slot is shown in.
How-toUpdated Sep 10, 2026Set visit types, rates, and your cancellation policy
Create flat or per-increment visit types, set the cancellation window and fees, and connect the account your fees are paid to.
How-toUpdated Sep 10, 2026Confirm, decline, reschedule, and cancel visits
What each action on the visit list does, and what the patient is charged or told.
How-toUpdated Sep 10, 2026Requests by preference: propose a time
When a patient cannot find an open slot they send the days and times that work; you propose one in a click.
How-toUpdated Sep 10, 2026Run a visit: device check, joining, the billing clock, ending the call
Joining inside the window, what the countdown and increment counter mean, and what ending the call does.
How-toUpdated Sep 10, 2026Fees, waivers, refunds, and what the patient sees
Every money event on a visit, who triggers it, and the email the patient receives.
ReferenceUpdated Sep 10, 2026The calendar view
A week grid of your availability and visits; click a visit to jump to it in the list.
How-toUpdated Sep 10, 2026Video visit problems and fixes
Cannot join, patient cannot see the visit, hold failed, no receipt.
TroubleshootingUpdated Sep 10, 2026Messaging and notifications
Secure messaging with patients and pharmacies
Threads with patients, order threads with pharmacies, and what counts as read.
How-toUpdated Sep 10, 2026The notification bell, the daily digest, and the emails you receive
What lights the bell, what the morning digest contains, and every email the platform sends your practice.
ReferenceUpdated Sep 10, 2026