Confirm, decline, reschedule, and cancel visits
Everything happens from the Video visits list. Requested visits sit at the top, confirmed visits under Upcoming, and finished ones under Past.
| Action | What happens |
|---|---|
| Confirm | The visit moves to Upcoming and the patient is emailed a confirmation with the price and policy. |
| Decline | A requested visit is closed with an optional note. Any card hold is released. No fee. |
| Reschedule | Pick a new open time. The patient is emailed the new time. A change you make never charges the patient; their hold moves to the new time. |
| Cancel | A confirmed visit is canceled with an optional note. Any hold is released. No fee. |
| Mark no-show | Available after the join window closes if the patient never joined. Charges your no-show fee (you can waive it afterward). |
| Block patient | Stops this patient from booking, requesting, or moving visits online. They see only that the practice is not accepting online bookings. |
When a patient reschedules inside your cancellation window, the late-cancel fee is charged once. Further moves of that visit are free.
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