Help center · Patients
Patients
For patients: your prescription link, orders, refills, messages, and video visits. 5 articles.
Video visits
Book a video visit
Pick a time, choose the visit type, accept the price and policy, and put a card on file.
How-toUpdated Sep 10, 2026Starting your visit and how you are charged
The Start session step, when billing begins, and what the clock on screen means.
How-toUpdated Sep 10, 2026Cancelling or moving a visit, and fees you may owe
Free outside the practice’s window; inside it, the fee you accepted at booking applies once.
ReferenceUpdated Sep 10, 2026Ask for a visit time when nothing open works
Send the days and times that work for you; the practice proposes a time and you accept it here.
How-toUpdated Sep 10, 2026Emergencies and when not to use the portal
Video visits and messages are for non-urgent care only.
How it worksUpdated Sep 10, 2026